Frequently Asked Questions

Please read our FAQ before sending us a message.

Which payment methods are available?

You can pay by credit card, bank transfer or Pay Pal.

Can i cancel my order after payment confirmation?

You should contact us by live chat, email or phone.

However, this cancellation may have costs if your order has already been shipped.

My order has been delivered but it is incomplete, what should i do?

Please, contact us by live chat, email or phone.

Does Bath Online provide an assembly and/or installation service?

No. After delivery you should contact a company that provides these services.

Are the products delivered with instruction manual?

Yes. All products come with an instruction manual and product datasheet.

I made the payment today, when will my order be shipped?

Once we receive the payment confirmation.

Can i pick up the products in your warehouse?

No, all orders are delivered by the transport company, or by the post office.

In which countries does Bath Online deliver?

Bath Online makes deliveries anywhere in the world.

The product is damaged. How can i return it?

Please, contact us via live chat, email or phone, indicating your order number.



Bath Online


Phone: +351 210 991 087

Address: Avenida do Atlântico, Nº 16 – escritório 2.11
1990-019, Parque das Nações